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Examcollection Field-Service-Consultant Free Dumps - Field-Service-Consultant Valid Test Notes

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Salesforce Field-Service-Consultant certification exam is designed for professionals who work in the field service industry and have experience with Salesforce's Field Service Lightning product. Salesforce Certified Field Service Consultant certification validates the knowledge and skills required to design and implement field service solutions using Salesforce's technology.

Salesforce Certified Field Service Consultant exam is a comprehensive test that covers a wide range of topics such as service territories, service resources, work orders, scheduling, and dispatching. Field-Service-Consultant Exam consists of 60 multiple-choice and multiple-select questions to be completed within 105 minutes. Candidates must score at least 63% to pass the exam and earn the certification. Salesforce Certified Field Service Consultant certification is ideal for professionals who are working as field service managers, consultants, or administrators and want to enhance their skills and knowledge in Salesforce Field Service.

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Salesforce Certified Field Service Consultant Sample Questions (Q107-Q112):

NEW QUESTION # 107
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Global optimization
B. Customer First scheduling
C. Emergency scheduling
D. Resource Schedule Optimization

Answer: A

Explanation:
Explanation
Global optimization is a feature that allows rescheduling multiple service appointments at once based on predefined criteria such as emergency priority, travel time, or skills[194]. Global optimization would allow Universal Containers to realign available resources with open work by running an optimization job that prioritizes emergency work and assigns it to the best available resources[195]. Resource Schedule Optimization is a feature that allows scheduling service appointments for individual resources based on their availability and preferences[196]. Resource Schedule Optimization would not allow Universal Containers to realign available resources with open work because it does not consider multiple resources or service appointments at once. Emergency scheduling is a feature that allows creating and assigning emergency service appointments to the best available resources[197]. Emergency scheduling would not allow Universal Containers to realign available resources with open work because it does not reschedule existing service appointments. Customer First scheduling is a feature that allows prioritizing customer preferences and satisfaction when scheduling service appointments[198]. Customer First scheduling would not allow Universal Containers to realign available resources with open work because it does not prioritize emergency work or reschedule existing service appointments. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_optimization_global_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_emergency_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_customer_first_overview.htm&type=5

NEW QUESTION # 108
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?

A. Add product to the work order products related list on the asset object
B. Add product to the products required related list on the asset object
C. Add product to the work order products related list on the work type object
D. Add product to the products required related list on the work type object

Answer: D

NEW QUESTION # 109
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. The Time Slots for Appointment Booking
B. The Due Date of the Service Appointment
C. The Maintenance Plan for the Account
D. When Service Resources are available for work

Answer: A,B

NEW QUESTION # 110
Northern Trail Outfitters (NTO) wants to create a relevant audience from a data extension for a daily send campaign. The audience will change from day-to-day. These emails contain a View As Web Page link and NTO wants to ensure this will not be broken when the audience is refreshed dally.
What configuration can meet this criteria7

A. Use AMPscript inside the email to pull information from a send logging data extension to determine which content displays based on message context.
B. Use SQL Query to filter the audience into a new data extension that is upserted every day.
C. Use a SQL Query to filter the audience into a new data extension that is overwritten each day.
D. Use exclusion lists for the send - excluding those that already were sent the email.

Answer: A

NEW QUESTION # 111
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A. Create a new Work Order Line Item for each site visit.
B. Create a new Service Appointment for each site visit.
C. Create a new Product Consumed for each site visit.
D. Create a new Child Work Order for each site visit.

Answer: B

Explanation:
Explanation
Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times to resolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy[118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment[119]. Creating a new Work Order Line Item for each site visit would not track the site visits.
Work Order Line Items are records that track specific tasks or products related to a work order[120].
References: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

NEW QUESTION # 112
......

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