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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q181-Q186):

NEW QUESTION # 181
How should a Consultant provide Suggested Article functionality to Lightning Service Console users?

A. Add the Knowledge Component to the Service Console.
B. Create email templates with Knowledge Articles attached.
C. Add the Knowledge tab to the Console app.
D. Add the Suggested Article widget to the Case page layout.

Answer: A

Explanation:
The Knowledge component is a Lightning component that displays relevant articles on the case record page based on the case information. Agents can use the component to search for articles, attach articles to cases, view article details, and provide feedback on articles. The Knowledge component provides suggested article functionality to Lightning Service Console users by automatically recommending articles that match the case subject, description, or data categories. Verified References: Service Cloud Consultant Certification Guide & Tips, Use the Lightning Knowledge Component

NEW QUESTION # 182
Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?

A. Create multiple Salesforce Console for Service applications and configure them based on user's requirements.
B. Create case page layouts for each interaction channel and assign them to different agent profiles.
C. Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.
D. Create multiple agent console applications and configure the Iayout based on the user's requirements.

Answer: A

NEW QUESTION # 183
Which application will allow a client to enable Ideas on a public website?

A. Sites
B. Self-service portal
C. Partner portal
D. Customer portal

Answer: A

NEW QUESTION # 184
Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?

A. Assign a global team of experienced agents and leaders to create a common design template and report structure.
B. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.

Answer: A

Explanation:
This is the best approach for deploying the Service Cloud to multiple contact centers located across different regions with standardized processes and reporting. By assigning a global team of experienced agents and leaders, you can leverage their expertise and insights to create a common design template and report structure that meets the business requirements and best practices of each region. This way, you can ensure consistency, efficiency, and quality across all contact centers. You can also facilitate communication and collaboration among the global team members and stakeholders. Verified References: [Best Practices for Implementing Service Cloud]

NEW QUESTION # 185
Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently.
This includes providing access to job information such as benefits, internal job openings, and mandatory employee training.
What should the consultant recommend to meet the requirements?

A. Einstein Next Best Action
B. Experience Cloud site
C. Trailhead

Answer: C

Explanation:
For efficient onboarding and training of new employees, including access to job information, benefits, internal job openings, and mandatory training, Trailhead is the recommended solution. Trailhead provides a gamified, interactive learning experience, allowing employees to engage in self-paced learning modules tailored to their roles and the organization's processes.

NEW QUESTION # 186
......

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Certification Preparation for Service Cloud Consultant exam training dumps & CRT-261 free latest pdf & Certification Preparation for Service Cloud Consultant latest torrent vce

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q181-Q186):

CRT-261 - Professional New Certification Preparation for Service Cloud Consultant Exam Price

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