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Test GCX-AI-GPE Tutorials | GCX-AI-GPE VCE Exam Simulator

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q47-Q52):

NEW QUESTION # 47
What does the "frequency cap" setting control in an action map?
Response:

A. The number of agents assigned to the map
B. The engagement queue overflow limit
C. The number of simultaneous offers per visitor
D. The maximum times an action can trigger for a visitor

Answer: D

NEW QUESTION # 48
Which performance metric is specifically used to compare outcomes between GPR and legacy routing methods?
Response:

A. Routing decision delay
B. Agent escalation rate
C. Outcome uplift percentage
D. Customer sentiment ratio

Answer: C

NEW QUESTION # 49
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A. Reduce hardware usage
B. Improve digital conversion rates
C. Increase agent call time
D. Optimize visitor engagement timing

Answer: B,D

NEW QUESTION # 50
Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A. Script Editor Analytics View
B. SIP Trunk Statistics Panel
C. Action Map Analytics Dashboard
D. Workforce Management Dashboard

Answer: C

NEW QUESTION # 51
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A. Pop-up coupons
B. Agent voicemail recordings
C. Predictive outcome scores
D. Promotional banners

Answer: A,D

NEW QUESTION # 52
......

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