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820-605 Pass Guaranteed & 820-605 Test Questions Pdf

The Cisco 820-605 certification brings multiple career benefits. Reputed firms happily hire you for well-paid jobs when you earn the Cisco Customer Success Manager. If you are already an employee of a tech company, you get promotions and salary hikes upon getting the 820-605 credential. All these career benefits come when you crack the Cisco 820-605 certification examination. To pass the 820-605 test, you need to prepare well from updated practice material such as real Cisco 820-605 Exam Questions.

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Cisco Customer Success Manager Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which definition of a use case is true?

A. list of actions or event steps that a customer uses
B. comparison of the marketing description of what a product does and the customer's experience
C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
D. list of instructions that customer uses tor their software

Answer: C

NEW QUESTION # 28
What are two examples of leveraging data to identify a customer barrier? (Choose two.)

A. noting change in customer executive team
B. evaluating feedback from the customer operations team
C. reviewing installed base details
D. providing training recommendations
E. consulting the health index

Answer: C,E

NEW QUESTION # 29
Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

A. Provide a detailed cost structure for the management team.
B. Provide training content to address current and existing barriers.
C. Provide break-fix support for technical problems experienced or observed by the customer.
D. Provide direct and in-depth technical expertise upon customer request.

Answer: B

Explanation:
When a customer moves from the Implement to the Use stage in the lifecycle, it is crucial for a Customer Success Manager to provide training content that addresses both current and existing barriers. This action ensures that the customer's team is equipped with the necessary knowledge and skills to effectively use the product, leading to better adoption and utilization1.

NEW QUESTION # 30
Which statement describes the difference between customer success and customer sales?

A. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.
B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.
C. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Answer: C

Explanation:
The difference between customer success and customer sales is accurately described in A. Customer sales focuses on selling solutions to meet business needs, while customer success is about ensuring that customers utilize those solutions to get the value they intended. This highlights the proactive role of customer success in driving value realization for the customer

NEW QUESTION # 31
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

A. risk management
B. employee satisfaction
C. credibility
D. cost efficiency
E. sustainability

Answer: B,D

Explanation:
Employee satisfaction is critical when relocating to ensure talent retention during the transition. Cost efficiency is also essential as the relocation aims to reduce costs. Both outcomes support the company's success during such a significant change. References: Cisco Customer Success Manager documentation1.

NEW QUESTION # 32
......

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